Terms and Conditions

Alpine Hire AG is a company registered in Switzerland.

Alpine Hire AG (Alpine Hire Ltd / Alpine Hire SA)

Lorzenparkstrasse 29, 6330 Cham, Switzerland

Registered seat: Cham

UID: CHE-174.687.683

Email: contact@alpinehire.ch

References to "Alpine Hire", "we", "us", or "our" mean Alpine Hire AG.

References to "Customer", "you", or "your" mean the individual or organization accessing or using the Services.

Alpine Hire provides recruiting technology and services, including but not limited to:

• recruiting software and workflow tools;
• candidate discovery and sourcing;
• candidate intelligence and profile analysis;
• AI-assisted recruiting workflows;
• outreach support;
• candidate screening support;
• interview notes and scorecards;
• shortlist preparation;
• analytics and reporting;
• managed recruiting services;
• hybrid recruiting support combining software and human recruiting services.

Specific services, pricing, usage limits, deliverables, and commercial terms may be described in a separate order form, subscription plan, statement of work, proposal, service agreement, or other written agreement between Alpine Hire and the Customer.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will prevail for the specific services covered by that agreement.

You may use the Services only if you are legally able to enter into a binding agreement.

If you use the Services on behalf of an organization, you represent and warrant that:

• you are authorized to act on behalf of that organization;
• the organization agrees to be bound by these Terms;
• all information you provide is accurate and complete;
• your use of the Services complies with applicable laws and internal policies.

The Services are intended for business and professional use and are not intended for personal, consumer, or household use.

To use certain Services, you may need to create an account.

You agree to:

• provide accurate and current account information;
• keep your login credentials confidential;
• maintain the security of your account;
• promptly notify Alpine Hire of any unauthorized access or suspected security incident;
• ensure that your users comply with these Terms.

You are responsible for all activity that occurs under your account, including activity by employees, contractors, agents, or other users you authorize.

Alpine Hire may suspend or restrict access to the Services if we reasonably believe that an account has been compromised, used unlawfully, or used in violation of these Terms.

The Customer is responsible for its use of the Services and for all data, content, materials, instructions, requirements, job descriptions, candidate information, notes, comments, evaluations, and other materials submitted to Alpine Hire or uploaded to the platform.

The Customer agrees to:

• use the Services only for lawful recruiting, hiring, talent, and business purposes;
• comply with applicable employment, recruiting, anti-discrimination, data protection, and privacy laws;
• provide accurate role requirements and hiring criteria;
• ensure that it has a lawful basis to upload or process personal data through the Services;
• provide required notices to candidates where applicable;
• review candidate information, AI-assisted outputs, and recruiting recommendations before relying on them;
• make final hiring decisions independently;
• avoid using the Services for discriminatory, unlawful, misleading, harmful, or unethical purposes;
• ensure that only authorized users access the platform.

The Customer remains solely responsible for employment decisions, hiring decisions, candidate rejection decisions, employment offers, employment contracts, background checks, salary negotiations, immigration checks, and compliance with applicable employment laws.

You must not:

• use the Services for unlawful, fraudulent, discriminatory, or abusive purposes;
• upload illegal, misleading, defamatory, offensive, or harmful content;
• upload sensitive personal data unless you have a lawful basis and it is necessary for the relevant recruiting process;
• use the Services to make discriminatory hiring decisions;
• attempt to reverse engineer, copy, scrape, or misuse the platform;
• interfere with the security, integrity, or performance of the Services;
• attempt to gain unauthorized access to any system, account, database, or network;
• use bots, crawlers, or automated systems to access the Services without permission;
• resell, sublicense, or commercially exploit the Services without written authorization;
• remove copyright, trademark, or proprietary notices;
• use the Services in a way that could damage Alpine Hire, its customers, candidates, or third parties.

Alpine Hire may suspend or terminate access if we reasonably believe that you have violated this section.

Where Alpine Hire provides software platform access, the Customer receives a limited, non-exclusive, non-transferable, revocable right to access and use the platform during the applicable subscription term, solely for internal business and recruiting purposes.

The Customer does not acquire ownership of the platform, software, technology, workflows, algorithms, designs, databases, models, templates, or intellectual property owned or licensed by Alpine Hire.

Alpine Hire may update, improve, modify, or discontinue parts of the platform from time to time, provided that such changes do not materially reduce the core functionality of paid Services during an active subscription term.

Where Alpine Hire provides managed recruiting services, the scope of work may include sourcing, outreach, screening, candidate communication, interview coordination, profile preparation, shortlist delivery, or other recruiting support.

The specific scope, fees, timeline, replacement terms, success fee terms, exclusivity, deliverables, and payment milestones must be defined in a separate written agreement, proposal, order form, or statement of work.

Unless expressly agreed in writing, Alpine Hire does not guarantee:

• that a specific candidate will be found;
• that a candidate will accept an offer;
• that a role will be filled within a specific timeframe;
• that a hired candidate will remain employed for a specific period;
• that a customer will receive a minimum number of qualified candidates;
• that candidate information will be complete, current, or error-free.

Any replacement guarantee, refund, credit, exclusivity arrangement, or success-fee condition applies only if expressly agreed in writing.

The Services may generate, organize, display, or deliver candidate-related information, including profiles, summaries, scores, notes, interview insights, role-fit indicators, and recommendations.

Candidate information may be based on:

• information provided by candidates;
• information provided by customers;
• publicly available professional information;
• professional networking profiles;
• CVs and portfolios;
• recruiter notes;
• interview records;
• third-party data sources;
• AI-assisted analysis;
• human review.

Candidate information may be incomplete, outdated, inaccurate, or based on limited available data. The Customer is responsible for reviewing and verifying candidate information before making decisions.

Alpine Hire provides recruiting intelligence and workflow support. Alpine Hire does not make final hiring decisions on behalf of the Customer unless expressly agreed otherwise in writing.

Alpine Hire may use artificial intelligence and automation to support candidate search, matching, summarization, scoring, workflow automation, communication assistance, interview note analysis, and other recruiting-related functions.

AI-assisted outputs may include:

• candidate summaries;
• role-fit analysis;
• search suggestions;
• ranking indicators;
• outreach drafts;
• interview notes;
• scorecard suggestions;
• recruiter recommendations;
• workflow insights.

AI-assisted outputs are not guaranteed to be accurate, complete, unbiased, current, or suitable for any particular purpose.

The Customer must ensure that all AI-assisted outputs are reviewed by qualified human users before being relied upon.

Alpine Hire does not intend for AI-assisted outputs to be used as the sole basis for legally significant employment or hiring decisions.

"Customer Data" means data, content, files, candidate information, job descriptions, notes, communications, scorecards, documents, and other materials submitted to the Services by or on behalf of the Customer.

The Customer retains ownership of Customer Data.

The Customer grants Alpine Hire a limited right to process Customer Data as necessary to:

• provide the Services;
• operate and secure the platform;
• provide support;
• perform managed recruiting services;
• improve service reliability and performance;
• comply with legal obligations;
• enforce these Terms;
• perform any other purpose authorized by the Customer.

Alpine Hire will not sell Customer Data.

Alpine Hire may use aggregated, anonymized, or de-identified data for analytics, benchmarking, product improvement, and business intelligence, provided that such data does not identify the Customer, candidates, or individuals.

Alpine Hire processes personal data in accordance with its Privacy Policy.

The Customer is responsible for ensuring that its use of the Services complies with applicable data protection laws, including providing notices, obtaining consents where required, and ensuring a lawful basis for processing candidate data.

Where Alpine Hire processes personal data on behalf of the Customer, Alpine Hire may act as a processor and the Customer may act as a controller. In such cases, a separate Data Processing Agreement may apply.

Where Alpine Hire determines the purposes and means of processing personal data, Alpine Hire may act as an independent controller.

The Customer must not upload sensitive personal data unless it is necessary, lawful, and appropriately protected.

Each party may receive confidential information from the other party.

"Confidential Information" includes non-public business, technical, financial, commercial, product, customer, candidate, pricing, security, and operational information disclosed by one party to the other.

Each party agrees to:

• protect Confidential Information with reasonable care;
• use Confidential Information only for the purposes of the Services;
• not disclose Confidential Information to unauthorized third parties;
• limit access to employees, contractors, advisors, or service providers who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that:

• is publicly available without breach of these Terms;
• was already known lawfully before disclosure;
• is independently developed without use of Confidential Information;
• is lawfully received from a third party without confidentiality restrictions.

This section does not prevent disclosure required by law, court order, or competent authority, provided that the receiving party gives notice where legally permitted.

Alpine Hire and its licensors own all rights, title, and interest in and to the Services, including:

• software;
• platform design;
• source code;
• user interface;
• workflows;
• algorithms;
• AI systems;
• models;
• databases;
• templates;
• documentation;
• trademarks;
• logos;
• service names;
• product names;
• know-how;
• analytics systems;
• recruiting methodologies.

Except for the limited access rights expressly granted in these Terms, no rights are transferred to the Customer.

The Customer may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works based on the Services unless expressly permitted in writing.

If you provide ideas, suggestions, requests, comments, or feedback about the Services, Alpine Hire may use them without restriction or compensation.

You grant Alpine Hire a worldwide, perpetual, irrevocable, royalty-free right to use, modify, and incorporate feedback into our products, services, documentation, and business operations.

The Services may integrate with or rely on third-party services, including hosting providers, communication tools, analytics tools, CRM systems, calendar tools, email providers, payment processors, AI providers, data providers, and other external platforms.

Your use of third-party services may be subject to their own terms and privacy policies.

Alpine Hire is not responsible for third-party services, unless expressly stated in a written agreement.

We do not guarantee the availability, accuracy, security, or performance of third-party services.

Fees, billing cycles, payment terms, taxes, usage limits, subscription plans, success fees, retainers, or other charges will be described in the applicable order form, proposal, subscription plan, invoice, service agreement, or statement of work.

Unless otherwise stated in writing:

• fees are due according to the payment terms stated on the invoice or order form;
• fees are exclusive of applicable taxes;
• payment obligations are non-cancellable;
• paid fees are non-refundable;
• late payments may result in suspension of Services;
• Alpine Hire may charge reasonable costs of collection for overdue amounts.

For managed recruiting services, success fees, replacement guarantees, retainer terms, and refund conditions apply only if expressly agreed in writing.

The Customer is responsible for all applicable taxes, duties, levies, VAT, withholding taxes, or similar charges related to the Services, except taxes based on Alpine Hire's income.

If the Customer is required by law to withhold taxes from payment, the Customer must increase the payment so that Alpine Hire receives the full amount that would have been received without withholding, unless otherwise agreed in writing.

Alpine Hire may offer free trials, beta features, preview features, pilot programs, or experimental functionality.

Such features are provided "as is" and may be modified, suspended, or discontinued at any time.

Beta or preview features may be incomplete, unstable, or less tested than production features.

Alpine Hire is not liable for any loss or damage arising from the use of beta, preview, pilot, or trial features to the maximum extent permitted by law.

Alpine Hire will use reasonable efforts to keep the Services available and functioning.

However, we do not guarantee uninterrupted or error-free operation.

The Services may be unavailable due to:

• maintenance;
• updates;
• infrastructure issues;
• security incidents;
• third-party provider outages;
• internet disruptions;
• force majeure events;
• customer-side technical issues.

Support terms, response times, service levels, or uptime commitments apply only if expressly agreed in writing.

Alpine Hire uses reasonable technical and organizational measures to protect the Services and Customer Data.

However, no system is completely secure. The Customer is responsible for maintaining secure access credentials, managing user permissions, and promptly notifying Alpine Hire of suspected unauthorized access or security incidents.

The Customer must not attempt to test, scan, attack, or bypass the security of the Services without prior written permission.

The Services are provided on an "as is" and "as available" basis, except where expressly agreed otherwise in writing.

To the maximum extent permitted by law, Alpine Hire disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• accuracy;
• availability;
• reliability;
• uninterrupted operation;
• error-free performance;
• hiring success;
• candidate suitability;
• commercial results.

Alpine Hire does not warrant that:

• the Services will meet all Customer expectations;
• all candidates will be qualified, available, or interested;
• candidate data will be complete, accurate, or current;
• AI-assisted outputs will be correct or unbiased;
• the Services will result in a successful hire;
• the Services will be free from errors, vulnerabilities, or interruptions.

To the maximum extent permitted by law, Alpine Hire will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, hiring delays, candidate rejection, failed hires, employment disputes, or business interruption.

To the maximum extent permitted by law, Alpine Hire's total aggregate liability arising out of or relating to the Services, these Terms, or any related agreement will not exceed the fees paid by the Customer to Alpine Hire for the relevant Services during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

The Customer agrees to indemnify and hold Alpine Hire harmless from claims, damages, losses, liabilities, costs, and expenses arising out of or related to:

• Customer's use of the Services;
• Customer Data;
• unlawful or unauthorized processing of personal data by the Customer;
• Customer's hiring decisions;
• employment-related claims involving the Customer;
• violation of applicable laws by the Customer;
• violation of these Terms by the Customer;
• infringement or misuse of third-party rights by the Customer.

Alpine Hire will notify the Customer of relevant claims where legally and reasonably possible.

Alpine Hire may suspend access to the Services if:

• fees are overdue;
• the Customer violates these Terms;
• the Customer uses the Services unlawfully;
• the Customer's use creates security, legal, or operational risk;
• Alpine Hire is required to do so by law;
• continued access may harm Alpine Hire, candidates, customers, users, or third parties.

Where reasonable, Alpine Hire will provide notice and an opportunity to remedy the issue before suspension.

These Terms remain in effect while you access or use the Services.

Subscriptions, order forms, service agreements, or statements of work may have their own term and termination provisions.

Unless otherwise agreed in writing, either party may terminate a free account or unpaid access at any time.

Alpine Hire may terminate or suspend access immediately if the Customer materially breaches these Terms, fails to pay fees, violates applicable law, or creates security, legal, or reputational risk.

Upon termination:

• the Customer's right to access the Services ends;
• outstanding fees become due;
• Alpine Hire may delete or return Customer Data according to the applicable agreement, data processing agreement, or retention policy;
• provisions intended to survive termination will remain in effect.

After termination or expiration of paid Services, Alpine Hire may retain Customer Data for a limited period to allow export, comply with legal obligations, resolve disputes, enforce agreements, or maintain business records.

The Customer is responsible for exporting any required data before termination, unless otherwise agreed.

Alpine Hire may delete Customer Data after the applicable retention period, unless legally required to retain it.

Sections concerning confidentiality, intellectual property, fees, data protection, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution survive termination.

Unless otherwise agreed in writing, Alpine Hire may identify the Customer as a customer using the Customer's name and logo in sales materials, website references, investor materials, and customer lists.

The Customer may request removal of its name or logo by contacting Alpine Hire. Alpine Hire will process reasonable removal requests within a reasonable period.

For case studies, testimonials, or detailed public references, Alpine Hire will request separate permission.

If agreed in a specific service agreement, the Customer may be restricted from directly engaging candidates introduced by Alpine Hire outside the agreed process for a defined period.

Any candidate ownership period, introduction period, non-circumvention obligation, or placement fee obligation applies only if expressly stated in a signed agreement, order form, or proposal.

Without such written agreement, these Terms do not create an automatic candidate ownership or non-solicitation obligation beyond applicable confidentiality and data protection duties.

Alpine Hire will not be liable for failure or delay caused by circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, internet failures, power outages, cyberattacks, government actions, pandemics, supplier failures, infrastructure outages, or third-party service disruptions.

Alpine Hire may improve, modify, update, replace, or discontinue parts of the Services from time to time.

We will not materially reduce the core functionality of paid Services during an active subscription term without reasonable notice, unless required for security, legal, or technical reasons.

Alpine Hire may update these Terms from time to time.

If we make material changes, we will provide notice through our website, platform, email, or other appropriate channels.

The updated Terms will become effective on the date stated at the top of the Terms or as otherwise notified.

Continued use of the Services after the effective date means that you accept the updated Terms.

The Customer may not assign or transfer these Terms or any rights or obligations under them without Alpine Hire's prior written consent.

Alpine Hire may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing, sale of assets, or transfer of business.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid provision will be replaced by a valid provision that most closely reflects the original commercial and legal intent.

Failure by Alpine Hire to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

Any waiver must be in writing and signed by Alpine Hire.

These Terms, together with any applicable order form, service agreement, statement of work, data processing agreement, privacy policy, or written agreement, form the entire agreement between the parties regarding the Services.

They replace any prior discussions, proposals, understandings, or agreements relating to the same subject matter.

These Terms are governed by the laws of Switzerland, without regard to conflict of law principles.

The courts at the registered seat of Alpine Hire AG in Switzerland have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, unless mandatory applicable law provides otherwise.

For questions about these Terms, contact us at:

Alpine Hire AG (Alpine Hire Ltd / Alpine Hire SA)

Lorzenparkstrasse 29, 6330 Cham, Switzerland

Registered seat: Cham

UID: CHE-174.687.683

Email: contact@alpinehire.ch